We've helped a few of our clients move there domains and hosting from one.com which we initially found very difficult and time-consuming. We're adding these details for anybody else that may want to move there domain and hosting away from one.com but also as a reminder for ourselves, as finding these details on the one.com website are nearly impossible and contacting their support to discuss a move is generally slow.
Here is how you can transfer a .co.uk domain name out of one.com services:
- Cancel your webspace via the One.com chat/mail support - this doesn't cancel the webspace immediately, it cancels the renewal.
- Request an IPS TAG from your new domain name provider.
- You then need to request one.com manually change the IPS Tag by sending them an email from the registrant email address to firstname.lastname@example.org
The email needs to include your name, company name, domain name & the new IPS Tag.
You also need to fill out the downloadable PDF form (via the link below) and send back a manually signed copy (scanned or photographed) as an attachment.
The downloadable PDF form from this link - https://one-docs.com/forms/request-to-change-ips-tag.pdf
We don't know why one.com make this process so painful and time-consuming but hope these simple instructions can help others too.